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APICS Learning System Support Center

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Thanks for getting in touch!

Can’t find what you’re looking for, need immediate assistance or have a question/comment? You’ve come to the right place.

We’d like to gather a few details in order to better assist you.

How can we help?*

Password reset

Technical issues (accessing the online study tools, troubleshooting, etc.)

Online extensions & upgrades (request an extension for your online product access or an upgrade to the latest product version)

Program Materials (program features, printed materials, error reporting, etc.)

How can we help?*

How do I register for an APICS certification exam?

I’m having problems scheduling my exam with PearsonVUE.

What learning materials cover the current certification exam?

How do I maintain my APICS Certification?

All certification prep starts with the APICS Learning Systems. We offer different study options to help you find the right study method for your schedule and learning style. Choose between Self-Study, Instructor-Led, Instructor-Supported or see if your company offers group training. You can purchase Learning System materials independently or with your exam purchase. Get significant savings when you become an ASCM Member with Certification Upgrade. If you’re already an ASCM member you can simply add the Certification Upgrade for $100.

Click here to learn more about APICS Supply Chain Certifications.

Still have questions? Please click “Next”.

Please reach out to Pearson VUE directly.

Still have questions? Please click “Next”.

Testing is available at PearsonVUE testing centers all over the world and online. If you’d like to take the exam at a testing center, you can search for a local location. If you’re interested in pursuing an online exam, simply register and select the option to take your exam online via the OnVUE system. You can also review the Exam Handbook which includes crucial information regarding exam processes that you will want to review before purchasing and scheduling your exam.

Still have questions? Please click “Next”.

Please download The APICS Certification Maintenance Handbook. The APICS Certification Maintenance Handbook outlines all the processes, policies and procedures regarding maintaining an APICS certification. It will guide you through the process of applying for maintenance and completing an audit (if required).

Still have questions? Please click “Next”.

Select an option that best describes your login issue.*

Select an option that best describes your question about the online extensions and upgrades.*

Select an option that best describes your question about the program materials.*

Select an option that best describes your technical issue.*

Select an option below that best describes your password reset issue.*

Select an option below that best describes your shipping question.*

Select an option below that best describes your order issue.*

To extend your access you must purchase and schedule your exam. Once it is scheduled, contact our support team by sending an email request to customercare@apicslearningsystems.com with those details and it will automatically be granted to that date.
You can also upload your ATT or exam receipt by clicking “NEXT” below, and then selecting “No, I need additional help” and your Learning System extension will be granted within 1 business day.

Learning System access to the online study tools is valid for 12 months from the date of your purchase. You can request an extension to this 12 month time frame with a valid Authorization to Test (ATT), or exam receipt. For more information on purchasing an ATT and scheduling an exam, please see the APICS Exam Handbook. Once you have a valid ATT or exam receipt you can send it to customercare@apicslearningsystems.com for a complimentary extension.
You can also upload your ATT or exam receipt by clicking “NEXT” below, and then selecting “No, I need additional help” and your Learning System extension will be granted within 1 business day.

Thank you for taking this opportunity to help us improve APICS Learning Systems. If you have an idea for how we can enhance the Learning System or if you would like to report a possible error, please share your feedback here. If your feedback pertains to Learning System content, please include:

the page number and/or section/topic for reading materials
the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. Item: 1-a-4-1-01)
a screenshot of your issue
the browser you were in and if possible, the url
clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Great question!
Two printed books are available as part of the APICS CLTD Learning System, two with the CSCP Learning System, three with the CPIM v8.0 Learning System, and two are included in the CPIM Part 2 Learning System.

The APICS Learning System reading materials are available for viewing electronically. This allows you to read while on the go, eliminating the need to carry your printed materials with you while traveling or commuting. You must have an internet connection to use this feature, but protected PDFs are available for offline use upon request.

Note: CTSC is a digital only program with no printed books.

Great question!
Thousands of online test questions are available. New questions are added with each release of the APICS Learning Systems and our question bank is constantly evolving. All questions were written specifically for exam preparation..

Sorry to hear that, but we’re here to help!
We’ve created a helpful resource for online access issues.
Click here to troubleshoot.

Sorry to hear that, but we’re here to help!
If you’re having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

Using an outdated browser. Please ensure you’re using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
Cache: Clear your web browser’s cache. For additional help, click here

Please see these FAQ’s to further troubleshoot your issue.

We’ve created a helpful resource on how to do that.
Click here for further instructions.

We’ve created a helpful resource on determining if the Learning System software is compatible with your laptop or desktop computer.
Click here for more details.

We’ve created a helpful resource on how to do that.
Click here for further instructions.

To reset your password, visit here.

Sorry to hear that, but we’re here to help!
Here are 2 solutions to try:

For optimal performance ensure you’re using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
Try copying your link and pasting it into a new window.

Sorry to hear that, but we’re here to help!
Your invitation email may have been caught in your spam or junk folder. Look for an email from APICS Learning Systems Customer Care (customercare@apicslearningsystems.com) and the subject line would read, “Your APICS Learning System Online Access”. If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

Sorry to hear that, but we’re here to help!
We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.

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Visit here for instructions.

Sorry to hear that, but we’re here to help!
Please check your spam/junk email folders. The email would have come from APICS Learning Systems Customer Care (customercare@apicslearningsystems.com) and the subject line would read, “Your APICS Learning System Password Reset”.

Thank you again for purchasing an APICS Learning System!
You should have received an email from customerservice@holmescorp.com, Subject: “Your APICS Learning System Order Is On Its Way…” with your tracking number, within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.

Note: CTSC is a digital only program with no printed books.

If it is past the estimated timeframe listed and you have not been notified of a delay by the shipper, select “Next” to provide us with more details.

Thank you again for purchasing an APICS Learning System!
If you reside in the U.S., or Canada your printed books should arrive within 2-6 business days after you place your order. International orders should arrive within 5-10 business days. If you haven’t received an email from: customerservice@holmescorp.com, Subject: “Your APICS Learning System Order Is On Its Way…” within this time period, be sure to check your spam/junk email folders.

Note: CTSC is a digital only program with no printed books.

If it is past the estimated timeframe listed and you have not been notified of a delay by the shipper, select “Next” to provide us with more details and indicate you need additional help.

Sorry to hear that, but we’re here to help!
You should have received an email from customerservice@holmescorp.com, Subject: “Your APICS Learning System Order Is On Its Way…” with your tracking number, your shipping address and a link to track your package. Please check your spam/junk email folder if you did not receive your tracking email. If you reside in the U.S., or Canada your printed books should arrive within 2-6 business days after you place your order. International orders should arrive within 5-10 business days.

Note: CTSC is a digital only program with no printed books.

If it is past the estimated timeframe listed and you have not been notified of a delay by the shipper, select “Next” to provide us with more details and indicate you need additional help.

Sorry to hear that, but we’re here to help!

Select the APICS certification product you would like to order and “Add to Cart.”
Locate the Shopping Cart icon in the top right corner and click on it.
On the right side of the screen, input your promotional code in the box below the title “Promotional Code” so a box appears.
Enter your discount code in the box and click “Apply” Your savings will appear above.
Proceed to Checkout.

Sorry to hear that, but we’re here to help!

Select the APICS certification product you would like to order and “Add to Cart.”
Locate the Shopping Cart icon in the top right corner and click on it.
On the right side of the screen, input your promotional code in the box below the title “Promotional Code” so a box appears.
Enter your discount code in the box and click “Apply” Your savings will appear above.
Proceed to Checkout.

We’re sorry the order process hasn’t been easy for you.

Please note: If you are using Internet Explorer, please switch to an alternate browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.).

If you’re contacting us between the hours of 8:00 AM – 6:00 PM Central Time, Monday – Friday, we’d be happy to take your order by phone. Please call us now at 1 (800) 444-2742 or 1 (773) 867-1777.

All CSCP, CPIM, and CLTD Bundle orders must be placed online via ASCM.org. For any related bundle purchasing issues, please contact the ASCM and APICS Customer Relations team here.

We’re sorry the order process hasn’t been easy for you.

If you received a 150005 Processor Declined code, this means the transaction was declined by the bank that issued your credit card. Please contact your credit card customer service department to resolve the issue.

We can help with that!

If you qualify for a U.S. tax exemption, you will need to contact the ASCM and APICS Customer Relations team directly to provide your tax exemption certificate BEFORE PLACING YOUR ORDER. You can contact the ASCM and APICS Customer Relations team here.

We’re sorry that the order process did not work out as you expected. Unfortunately, the discount/promotional code must be applied at the time of purchase, and we are unable to activate it after an order has been placed. If you have not submitted your order yet, please contact the ASCM and APICS Customer Relations team here for assistance.

We’re sorry you’ve encountered this issue.

We’ll need to collect more information to assist you with the issue. Click “Next” to continue.

We can help with that!

We’ll need to collect more information from you to assist you with the issue. Click “Next” to continue.

We’re sorry the login process isn’t working for you.

We’ll need to collect more information to assist you with the issue. Click “Next” to continue.

I have….*

found an error in the reading materials or quiz/test items

feedback on the program features, functionality or a general comment

APICS Learning System:*

I am a Learning System:*

Product Year:*

The year of your Learning System is located on the Welcome Screen as well as can be found in the top left hand corner once you’re logged into the system.

Content location (section/topic or page number) or test question reference number:*

Please upload a screenshot or video that might illustrate your issue better.

Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 10 MB.

Name (Optional)

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Quick Comment:*

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Notes/Follow-Up

Let’s see how we can help.

To start, we’ve compiled a number of Frequently Asked Questions about the APICS Certification, study tools and pricing information.

Select a link below to learn more.

Which APICS Certification is Right For Me?

Okay, we will do our best to help!

Please provide your information below so we can contact you with an answer.

There is only a limited time frame in which we can change your shipping address after you place your order, so if you are contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, please call us now at +1-888-266-9079 (US, toll-free) or +1-651-905-2664 (worldwide). If it is currently outside of these business hours, please complete the form below.

First, may we have your name?*

Email address:*

Primary address for support follow-up.

Please enter the discount code you are trying to apply to your order:*

Please select the country your Learning System was shipped to:

Learning system email address:*

Enter the address associated with your product license. If you’re unsure, provide the one you think you used. We’ll send our reply to this address.

New email address you'd like to use:*

Please allow 1-2 business days for the change be added to your account.

Browser:*

Not sure what browser you’re using? Hover over me.

In the browser’s toolbar, click on “Help” or the Settings icon. Click the menu option that begins “About” and you’ll see what type and version of browser you are using.

Product version (or year you purchased your Learning System):

Order number:*

If you’re not sure, enter “unknown”.

Please upload a screenshot or video that might illustrate your issue better.

Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 10 MB.

Please upload your tax exemption certificate.*

Drop files here or

Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 20 MB.

Please describe in further detail your question or the issue your are experiencing:*

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